How to Create an Online Store in Telegram: full catalog navigation, products, search and newsletters

Why a store in Telegram

Customers already live in messengers. A store right in Telegram removes extra steps between "seen" and "bought":

• Catalog always at hand — a customer opens the bot and browses products like in an app.
• Clear product cards — name, price, old price, image, sizes and a link.
• Search — quick jump to the needed product by name, SKU or meta fields.
• Newsletters — you bring subscribers back with promos and new arrivals automatically.

🚀 Step-by-step guide: build a Telegram store from A to Z

The order of actions is simple: first the store itself (categories and products), then the Telegram channel, which pulls the catalog from the store and turns it into a showcase with newsletters. Everything is done in the BooStore admin panel — no code and no third-party services.

🗂️ Full catalog navigation: categories and subcategories

The bot implements the full catalog structure of your store — a nested category tree:

1. The "Categories" button in the main menu opens the top level of the catalog.
2. Each category is shown as a button with an icon (if it has an image) and the number of products in brackets.
3. Tapping a category, you drill inside — to its subcategories. You can go to any depth of the tree.
4. Next to each category there is a "Show products" button: it displays products of that category.

🛍️ Products: cards, prices, images and pagination

Each product is a neat Markdown card with emoji:

• 🛍️ Product name;
• 💰 Price (and old price if discounted) — in the site currency with exchange-rate conversion;
• 🖼️ Image — sent as a real Telegram picture;
• 📐 Sizes / variants — with the correct label (size, color, material, etc.);
• 🔗 Product link.

Products are shown by pages — 10 per page by default. At the bottom is pagination: ◀ Back, page number, Next ▶, quick jump +5 and To end. Each page is a separate message with a set of product cards.

🔍 Product search

The "Search" button in the main menu. The bot asks for a query, you type — and get results immediately. Search works by name, meta title, URL slug, SKU and meta fields, just like the catalog search on the site. Results are also paginated.

🔢 Products-per-page setting

The number of products per output can be set on two levels:

• Administrator — in the channel/bot settings sets the base number of products per page (from 1 to 20) for all subscribers.
• The subscriber himself — in the "Settings" menu can set his own number (from 1 to 40), e.g. 15 or 25. If he chooses "Default", the channel setting applies.

So every user browses the catalog with a comfortable volume — without overloaded messages.

📨 Newsletters of messages, products and promos

A Telegram store is also newsletters. BooStore collects content automatically:

• Promos, new arrivals, bestsellers, discounts, latest — buttons right in the bot, with paginated output.
• Send to all or selected subscribers — with audience settings.
• Scheduled sending — by date and time.
• Collect products by ID or from an article — your own selection for a newsletter.

All product cards in newsletters and selections are styled the same beautiful way — Markdown with emoji, images and sizes.

👥 Subscribers and base

A customer starts the bot — and is automatically added to the subscriber base with language and profile. You manage the base in the admin panel: filters, editing, import and export to CSV/ZIP. A subscriber can change language, link an email, set the products-per-page and unsubscribe — all via the "Settings" menu in the bot.

What you can do with the subscriber base

• Browse and filter — «Store in Telegram» → «Subscribers»: language, subscription date, e-mail present, status;
• Add manually — «Add subscriber»: address and messenger type (Telegram, Viber, WhatsApp) — handy when a client already messaged you;
• Edit — change language, e-mail or subscription status right in the subscriber card;
• Export — «Export subscriber addresses» to CSV/ZIP: moving the base, a backup, work in Excel. When a channel is deleted the system offers to download the subscriber dump;
• Import — «Import CSV»: a base from another system, a Telegram builder or one you collected by hand;
• Unsubscribes — any subscriber can leave any moment via the button in the «Settings» menu; the status changes in the base immediately.

📲 Order & delivery notifications to the customer via Telegram

Besides the managers' channel, the site owner can create a separate Telegram channel/bot for customers (per site). If a customer is subscribed and places an order with the same e-mail linked to the subscription, they get Telegram notifications:

• Order created — right after checkout (number, items, total, delivery);
• Delivery status changed — on every TTN update (timer or manual): “In transit”, “Arrived at branch”, “Received”, etc.;

Managers/admins get notifications in the common BooStore channel by default (if subscribed). The customer channel works in parallel — seller and customer see the same order in two streams.

⚙️ Auto TTN check: how to turn it on and who gets notified

Delivery status messages go out automatically — as soon as a TTN is created and an alert is enabled. Turn it on in the delivery settings:

1. Open «Store» → «Delivery methods» and choose the method you need (or add a new one).
2. In the «Delivery in the order form» block enable Delivery API — so the TTN is created and checked automatically (Nova Poshta, Ukrposhta, Meest and others).
3. Below it, the «Auto TTN check» block appears — tick «Check TTN (update delivery status on a timer)».
4. Tick who gets notified when the delivery status changes:
   • Notify the customer by e-mail
   • Notify the customer on Telegram (if subscribed to the site’s channel)
   • Notify the seller on Telegram (if subscribed to notifications)
   • Notify the seller on Viber (if subscribed to notifications)
   • Notify the seller via Push Notification (if subscribed)
   • Notify the seller by e-mail
   • Notify the seller via a private message

Built into BooStore

All this already works inside the platform — no third-party services or coding. Just create a store, connect a Telegram bot in the newsletters section — and the bot becomes your showcase and sales channel.

🤖 How to Create a Bot and Connect a Telegram Channel

For the store to send broadcasts and work in Telegram, first connect a channel/bot. In the BooStore admin panel go to «Store» → «Store in Telegram». There you will find the sections: My broadcasts, New broadcast, Subscribers, Add subscriber, Export subscriber addresses, Import CSV and Channels / Bots. First you need to create a channel (bot).

Registration: a Telegram account and @BotFather

1. Install Telegram on your phone (Android/iOS) or open web.telegram.org — registration is by phone number, an active SIM is required.
2. Search for the official @BotFather (Telegram’s bot admin) and open the chat — start with /start.
3. Then create the bot: /newbot → a display name → a username ending in bot. BotFather immediately issues an API Token — save it: the token grants full access, never forward it to anyone.
4. Optionally set a bot photo (/setuserpic) and description (/setdescription) so subscribers see a proper shopfront right in the bot’s profile.

How to Create a Bot and Connect a Channel

1. Open the «Channels / Bots» section and click «Add channel».
2. Open @BotFather and send the command /newbot.
3. Enter a bot name and username (must end with bot, for example MyShopNewsBot).
4. Copy the issued API Token (like 123456789:AAH…XYZ) and paste it into the field above.
5. Click «Save channel». The system checks the token and automatically sets the webhook.
6. Give subscribers the bot link: https://t.me/your_username.
7. A user presses /start — they are automatically added to the subscriber database.
8. To send messages to the channel (posting) — add the bot as a channel administrator and enter a name like @channel_name in the «Channel ID» field.

📋 Bot commands and menu

When you save the channel, the system immediately registers the bot’s command menu (it opens in the input field, via the Menu button). The main ones:

• /start — subscription and the main menu: «Special offers», «Latest arrivals», «Categories», «All products», «Search», «Contacts», «Settings»;
• /offers — a selection of promos and special offers, /latest — new arrivals;
• /cats — the category tree, /search — instant catalog search;
• /settings — subscriber settings (language, products per page, e-mail, unsubscribe);
• /stop (aliases /unsub, /unsubscribe) — unsubscribe; /subscribe (/sub) — subscribe back;
• /lang — switch language, /email — link/change e-mail, /skip — skip the e-mail step.

📤 Sending Messages to Groups

The same bot can also post broadcasts to a regular group (for example, t.me/bballstock). For this the bot must be added to the group.

1. Open your group in Telegram → tap the group name → Add members.
2. In the search enter your bot’s username (the one ending in bot) and add it.
3. So the bot can send messages, it is better to give it admin rights: in the member list tap the bot → Promote to admin → enable Post messages.
4. In the channel/group form, in the «Channel ID» field, specify the group either as @group_name (for example @bballstock) or as the group’s numeric chat_id (it is negative, for example -1001234567890).
5. To find out the numeric chat_id of the group — forward any message from the group to the bot @userinfobot, or go to t.me/bballstock and copy the group address from its name.

🔗 What a webhook is and why it is needed

A webhook is a technical «bridge» between Telegram and your site. When a user writes to your bot (presses /start, taps a button, etc.), Telegram does not store it by itself but calls the webhook address and passes the message to your site. The site processes it (adds the subscriber, replies, saves the language choice). It is not a link to open in a browser — it is an address Telegram calls your site by (server → server) to pass users’ incoming messages. You do not need to configure it manually: when you save the channel, the system itself sets the webhook and passes it to Telegram. The address is needed only for reference/diagnostics.

📨 Broadcasts: Test Send, Products and Articles, Audience, Schedule

After connecting the channel/bot, the broadcast section becomes available. It has a test send (check the message before sending it to everyone) as well as creating a broadcast:

• «Create a broadcast based on products» — select products from the catalog, they will be sent to subscribers with cards and links;
• «Create a broadcast based on an article» — select a blog article to broadcast.

You can specify a list of products and articles for the broadcast. You choose the audience yourself: only subscribers with a linked account, those who provided an e-mail, or all subscribers. There is also a «Send schedule» — you can send immediately or schedule it for a specific time.